FAQ

[ Got Questions? We’ve Got Answers. ]

How do I book a class?

Booking is easy. Select your class and reserve your spot through our website or by downloading the MINDBODY app. You’ll need to create an account and purchase a class or membership package before booking your first class.

Are KŌR classes suitable for beginners?

Yes. Whether you’re new to Pilates or an experienced athlete, our high-intensity classes are designed to support all levels. Our instructors provide guidance and modifications throughout class.

When should I arrive for my first class?

First-time clients must arrive 10 minutes early for check-in and orientation of the KŌR Machine. For safety reasons, clients arriving less than 10 minutes before class will not be permitted to participate.

When should returning clients arrive for class?

Returning clients should arrive 5 minutes prior to class to settle in and prepare for the workout.

Where can I park?

We offer complimentary on-site parking with ample availability for a seamless arrival.

What is your cancellation policy?

Cancellations must be made at least 12 hours before class to retain your class credit. To cancel or modify a booking, please log into your account through the MINDBODY app. Cancellations via email, phone, and DM will not be accepted.

‍Class Packages: Late cancellations or missed classes will result in a lost class credit.

‍KŌR Starter Pack: Late cancellations and no-shows will result in a lost credit.

‍Intro Pack: Late cancellations or no-shows will result in a lost class credit.

‍Single Session: Late cancellations or no-shows will result in a lost class credit.

‍Autopay Memberships: Late cancellations or no-shows will result in a lost class credit and a $20 penalty fee.

How does the waitlist work?

If a class is full, you may add yourself to the waitlist. If a spot opens, you’ll be automatically added to the class and notified by email and/or text.

If you’re unsure about attending, please remove yourself from the waitlist to avoid losing a class credit and being charged a late cancellation fee. Once you’ve been moved from the waitlist into class, our 12-hour cancellation policy applies.

Do I need grip socks?

Yes. Grip socks are required for safety and stability. If you don’t have a pair, they are available for purchase at the front desk.

What should I bring to class?

Please bring grip socks, a water bottle, and your KŌR energy. All equipment is provided.

Can I participate if I have an injury or need modifications?

Yes. Our instructors can offer modifications based on your needs. Please speak with your instructor before class so they can best support you.

Do you offer pre and post-natal classes?

Yes. KŌR offers dedicated pre and post-natal classes designed to support clients throughout their pregnancy and postpartum journey. A doctor’s note is required prior to participating in these classes. Our instructors will provide appropriate modifications and guidance to support you throughout your practice.

Is water available at the studio?

Yes, we have a bottled water station where you can refill your bottle before and after your workout.

What can I expect from my first class?

Your first class will be an invigorating, full-body workout designed to push your strength, endurance, and focus. You’ll start with a quick orientation to the KŌR Machine to get comfortable with the equipment. During the class, expect a dynamic sequence of exercises targeting all major muscle groups. Our instructors will guide you through each movement, ensuring you maintain proper form and technique.

Don’t worry if it feels intense at times; our instructors will offer modifications and adjustments to match your fitness level. By the end of the class, you’ll feel stronger, energized, and ready for more.

Can I bring someone with me to class?

All participants must reserve their own spot in advance. For the safety and comfort of all clients, unbooked guests are not permitted.

What if I forget something at the studio?

Items left behind will be held for 7 days. Due to limited space, unclaimed items will be donated or discarded after that period.

Frequently Asked Questions